Privacy Policy

Last updated: 11 October 2026

Back to Player ("we", "us") operates the Back to Player mobile app (the "App"). This policy explains what we collect, why, and the choices you have. By using the App you agree to this policy. It is written to meet the Apple App Store and Google Play requirements and India's Digital Personal Data Protection Act, 2023 (DPDP).

1. What we collect

• Account: your email address and password; or your Google account; or, on iPhone and iPad, your Apple ID (Apple shares your name and either your email or a private relay address — your choice). A mobile number is optional. Your name, profile photo, city, and role (player or coach).
• Player profile: your BTP level and the reviewers' decisions behind it, external rankings you choose to add (UTR, NTRP, ATP/WTA), playing preferences, the match results and post-match feedback you and your opponents report, and your profile photos and answers.
• Coach profile: bio, specialties, rate, experience, service area, availability and session venues, and your coaching location (stored only to within about 1 km).
• Location: with your permission, your device location, used to show distances to other users. We never show your exact location to other users — only an approximate area and a rounded distance.
• Content: gameplay clips you upload for review and the review reports; messages, photos and videos you send in match chats, group chats and coaching-session chats; ratings you give coaches (stars and an optional private note); and reports you file about other users.
• Bookings & payments: sessions you book or run, their price, status and venue. Payments are processed by Razorpay — we store amounts and payment status, not your card or bank details.
• Safety records: reports about you, and any suspension of your account with its reason.
• Usage & device: app interactions (via PostHog), crash diagnostics (via Sentry) and, if you allow notifications, a push token for your device.

2. Why we use it

• To run the App: matching nearby players, coaching bookings and session chat, video reviews, BTP levels, and coach ratings.
• To keep you safe: showing area and distance only, and handling reports, no-shows and suspensions.
• To process payments and refunds, and to prevent fraud.
• To send you notifications about your matches, sessions, messages and reviews.
• To fix bugs and improve the product (aggregate analytics).

We rely on your consent for location and notifications, and on the necessity of providing our service for the rest. You can withdraw consent at any time (see section 6).

3. Location, specifically

• Location is requested only while you use the App ("when in use"). We never track you in the background.
• Your precise coordinates are stored securely and used on our servers to compute distances. Coaches' locations are stored only to within about 1 km.
• Other users see only an area label (e.g. "Saket, South Delhi") and a rounded distance (e.g. "~2 km"), measured to your neighbourhood (about 1 km) — never a pin, address, or live position.
• You can turn off discovery anytime in Settings → Discoverable, which removes you from nearby results.

4. Who we share data with

We share data only with service providers ("processors") that help us run the App:

• Supabase — database, authentication, and app hosting.
• Cloudflare R2 — storage of your photos, chat media, and gameplay clips.
• Google and Apple — sign-in (only if you use them).
• Razorpay — payments and refunds for coach bookings.
• Expo — push-notification delivery.
• Sentry / PostHog — crash diagnostics and product analytics.

Inside the App: other users see your public profile; the coach of a session you book sees your name, photo and your messages in that session's chat; the coach sees the stars and note you give them; reviewers see your clip, profile and the rankings you added. We do not sell your personal data. We may disclose data if required by law.

5. Storage & retention

• Your data is hosted on Supabase and Cloudflare infrastructure.
• We keep your data while your account is active. You can delete your account at any time in Settings → Delete account (or see how to delete your account): your profile, photos, clips, matches and messages are removed immediately, and if you signed in with Apple we also revoke the App's access to your Apple ID. Any remaining copies (such as backups) are deleted or anonymized within 30 days, except where law requires us to keep them longer (for example, payment records). Coaching sessions you booked stay on record for the coach and for refunds, with nothing that links them to you.

6. Your rights

You may access your data, correct it, withdraw consent, or request erasure. Use Settings in the App (including Delete account) or contact our Grievance Officer (above). We respond within 30 days.

7. Children

The App is not directed to children under 18. Coaches working with minors must comply with applicable laws; bookings for minors are made by a parent or guardian.

8. Security

We use encryption in transit, row-level security on every database table, and private storage for clips and chat media. No system is perfectly secure; please report concerns to backtoplayer.tennis@gmail.com.

9. Changes

We will update this page and the "Last updated" date above when this policy changes. Material changes will be notified in the App.

Questions? Contact us at backtoplayer.tennis@gmail.com.